Zoom AI Expert Assist 2 year(s)

Zoom AI Expert Assist enables AI-powered personalized support for customers, improved productivity for agents, and better intelligence for supervisors. AI Expert Assist intelligently retrieves and suggests the best responses from a curated set of knowledge bases, customer relationship management (CRM) systems, and other systems of record. Additional functionality expected in early 2024 includes recommended next best action, complete with personalized steps, and an intelligent view of agents and activity for supervisors and contact center leaders.